Everything you need to know about partnering with EatzHub
Most restaurants are up and running within 72 hours. Our team provides full setup, training, and support to ensure a smooth onboarding process. We handle menu digitization, tablet setup, and staff training.
You'll need your business license, EIN/tax ID, bank account information for payouts, and your current menu. Our team will guide you through the entire process and help with any documentation.
No. There are no long-term contracts or commitments. You can pause or cancel your account at any time with no penalties or fees.
Yes! We provide comprehensive training for your entire team, including how to use the tablet, manage orders, handle customer issues, and optimize your menu. Training is included at no extra cost.
Instead of charging restaurants a commission, we add a small service fee to customer orders. This means you keep 100% of your food sales while we maintain a sustainable platform. Customers appreciate the transparency and supporting local businesses directly.
No hidden fees whatsoever. The only cost you'll see is standard payment processing fees (around 2.8% + $0.30 per transaction), which is industry standard and goes directly to the payment processor, not to EatzHub.
Most restaurants save $1,500–$3,000 per month compared to platforms like Uber Eats and DoorDash. A restaurant doing $10,000 in monthly delivery sales saves approximately $2,500/month or $30,000/year.
Payments are deposited directly to your bank account within 2–3 business days of each order. You can track all payments in real-time through your dashboard.
Orders come through a tablet we provide (included free). You'll receive instant notifications for new orders, and you can manage everything from the tablet. Orders also sync with your existing POS system if you have one.
Yes! You have full control over your menu through the dashboard. Add items, update prices, mark items as sold out, or create special promotions anytime. Changes go live instantly.
You can pause orders anytime through the tablet or dashboard. This is useful during busy periods, staff shortages, or when you need to close temporarily. Simply toggle orders back on when you're ready.
Our 24/7 support team handles all customer service issues. If there's a problem with an order, customers contact us, and we work with you to resolve it. You're never left dealing with difficult situations alone.
Yes! We have a network of reliable delivery drivers ready to pick up and deliver orders. You don't need to worry about hiring or managing delivery staff.
If you have your own delivery team, you can use them for EatzHub orders. This gives you more control and can save on delivery costs.
Standard delivery radius is 5 miles from your restaurant. We can adjust this based on your preferences and location. You have full control over your delivery zone.
Our drivers are trained in food safety and use insulated bags to maintain temperature. We also track delivery times and customer feedback to ensure quality standards are met.
Your restaurant appears in the EatzHub app and website, searchable by cuisine, location, and ratings. We also promote new restaurants, run marketing campaigns, and help you build your customer base.
Yes! You can create promotions, discounts, and special offers anytime through your dashboard. You control the terms, duration, and which items are included.
We provide marketing support including professional food photography, social media assets, email campaigns, and featured placements in the app. Our goal is to help you grow your delivery business.
Customers can rate and review their orders. Positive reviews help boost your visibility in the app. We monitor reviews and help you address any concerns to maintain high ratings.
We offer 24/7 phone, email, and chat support for both you and your customers. Our dedicated restaurant support team is always available to help with technical issues, order problems, or any questions.
We provide immediate technical support and can send a replacement tablet if needed. You can also access orders through any web browser as a backup.
We integrate with most major POS systems including Square, Toast, Clover, and others. Orders flow directly into your POS, eliminating double entry and reducing errors.
Yes! Your dashboard includes detailed analytics on sales, popular items, peak hours, customer demographics, and more. Use these insights to optimize your menu and operations.
The main difference is our 0% commission model. While competitors charge 20–30% commission plus additional fees, we charge restaurants nothing. You keep 100% of your order value, which means significantly higher profits.
Yes! Many restaurants use EatzHub alongside other platforms. However, once you see the savings, most restaurants make EatzHub their primary platform and reduce or eliminate other services.
While we're growing our customer base, restaurants typically see strong order volume because customers love supporting businesses that keep more of their money. Plus, you can promote your EatzHub presence to your existing customers.
We're rapidly expanding in major cities. Our customers are loyal and order frequently because they know their money goes directly to restaurants. Quality over quantity leads to better long-term growth.
Our team is here to help you make the best decision for your restaurant
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